Return Policy
Return & Exchange Policy
We take great pride in the quality of our products and aim to ensure your complete satisfaction. Please read our policy carefully before making a return or exchange request.
Returns (Damage-Only Policy)
- Eligibility: Returns are only accepted if the product arrives damaged.
- Time Frame: You must notify us within 24 hours of receiving the product.
- Verification: A clear unboxing video must be provided showing:
- The product being opened directly from its original packaging.
- All tags still intact and attached.
- Visible damage to the product.
Without this video, we will not be able to process your return.
Exchanges
- Eligibility: Exchanges are accepted for reasons other than damage (such as size or color) within 7 days of receiving the product.
- Condition: Product must be unused, with original tags and packaging in place.
How to Initiate a Return or Exchange
Please email us at attaachebags@gmail.com using the format below:
- Subject Line:
- For returns: Return – [Your Order Number]
- For exchanges: Exchange – [Your Order Number]
- Email Content:
- Full Name
- Order Number
- Reason for return or exchange
- Attach the required unboxing video (for returns)
- Photo(s) of the product (for exchanges)
Our team will review your request and get back to you within 2 business days.
Refunds
Once the return is approved and the product is received and verified, your refund will be processed to the original payment method within 5-7 business days.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail attaachebags@gmail.com