Return Policy

Return & Exchange Policy

We take great pride in the quality of our products and aim to ensure your complete satisfaction. Please read our policy carefully before making a return or exchange request.

Returns (Damage-Only Policy)

  • Eligibility: Returns are only accepted if the product arrives damaged.
  • Time Frame: You must notify us within 24 hours of receiving the product.
  • Verification: A clear unboxing video must be provided showing:
    • The product being opened directly from its original packaging.
    • All tags still intact and attached.
    • Visible damage to the product.

Without this video, we will not be able to process your return.

Exchanges

  • Eligibility: Exchanges are accepted for reasons other than damage (such as size or color) within 7 days of receiving the product.
  • Condition: Product must be unused, with original tags and packaging in place.

How to Initiate a Return or Exchange

Please email us at attaachebags@gmail.com using the format below:

  • Subject Line:
    • For returns: Return – [Your Order Number]
    • For exchanges: Exchange – [Your Order Number]
  • Email Content:
    • Full Name
    • Order Number
    • Reason for return or exchange
    • Attach the required unboxing video (for returns)
    • Photo(s) of the product (for exchanges)

Our team will review your request and get back to you within 2 business days.

Refunds

Once the return is approved and the product is received and verified, your refund will be processed to the original payment method within 5-7 business days.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail attaachebags@gmail.com

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